LOOK OUT! Customer feedback that is not acted upon can easily become a liability and damage brands long-term. Not willing to act on customer feedback? Consider not asking.
Voice of the customer. Engagement. Loyalty. What do these buzzwords mean? How do we use them to drive value? Where are the best practices?
The Liability of Customer Feedback
Posted on: 08-26-2011
Are you Company or Customer focused?
Posted on: 01-20-2011
Customer Surveys: Feedback is a Two Way Street
The Horror of Customer Feedback
Posted on: 08-11-2010
How to Deal With Negative Reviews and Complaints
Posted on: 11-30-2010
Use Technology To Improve Brand Loyalty
Posted on: 08-23-2010
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