Monthly Archive for: ‘November, 2010’
The Liability of Customer Feedback
LOOK OUT! Customer feedback that is not acted upon can easily become a liability and damage brands long-term. Not willing to act on customer feedback? Consider not asking.
Read More →How to Deal With Negative Reviews and Complaints
As a small business owner, you know that a negative review or complaint can have a big impact on your online and offline marketing – as well as your bottom line. Even if you are making 99% of your customers happy, occasionally mistakes happen, and good customer service can sometimes slip through the cracks.
Read More →A Coupon Away From Leaving You
We’ve all heard it, “customer satisfaction is not enough.” But why not?
Read More →7 Deadly Sins of Customer Service for Small Business
No matter how great your online marketing efforts, local customers are going to do business with you in person. So, the customer service you deliver can be your best friend – or your worst enemy.
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