Monthly Archive for: ‘November, 2010’

The Liability of Customer Feedback

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LOOK OUT! Customer feedback that is not acted upon can easily become a liability and damage brands long-term. Not willing to act on customer feedback? Consider not asking.

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How to Deal With Negative Reviews and Complaints

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As a small business owner, you know that a negative review or complaint can have a big impact on your online and offline marketing – as well as your bottom line. Even if you are making 99% of your customers happy, occasionally mistakes happen, and good customer service can sometimes slip through the cracks.

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A Coupon Away From Leaving You

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We’ve all heard it, “customer satisfaction is not enough.” But why not?

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7 Deadly Sins of Customer Service for Small Business

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No matter how great your online marketing efforts, local customers are going to do business with you in person. So, the customer service you deliver can be your best friend – or your worst enemy.

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