Customer Feedback Made Easy.
We’re part computer geek, part change agent.
We help companies big and small become world-class customer service organizations. Using our web-based survey platforms, businesses transform from the inside out as they empower employees to improve service scores and win repeat customers. Our systems come alive with a balance of technology and technique to become a vital asset to our clients’ operations.
The computer geek part
Companies count on geeks to lead them toward success. We use our special geek powers to build, deploy and service the most powerful feedback technologies in the world.
The change agent part
In the right hands, technology can spark change and fuel momentum. We make art from science and craft stories from numbers. We’ve logged countless hours in developing our remarkable system, and we have the gray hair to prove it.
Real Simple. Real Results.
Connecting with customers changes everything.
Companies with high service scores generate more than twice as many as sales as their underperforming competitors.
- Generate a powerful referral engine – Customers who enjoy an excellent experience tell their friends and family.
- Increase order size and frequency – Customers who depend on and love a brand purchase often and buy more.
- Command premium pricing – Loyal customers will pay a premium for first-rate service.
Listening to your customers reduces retention costs by up to 25%. Further, utilizing our services eliminates the need for hiring and managing a full-time survey staff.
- Retain customers – Serving an existing customer costs a fifth as much as acquiring a new one.
- Reduce brand blemishes – Catching service failures before they become messy and public saves a lot more than money.
- Reward feedback – Replace or augment financial incentives with positive feedback.
- Cut markdowns – Loyal customers are less motivated by discounts.
Our surveys tap into a wellspring of positive feedback that engages and encourages frontline employees. New management style: catch your staff doing things right.
- Decrease employee turnover – Everyone loves winning. When customers love the brand, so do employees.
- Accentuate the positive – Catching employees doing things right encourages them to always be their best.
- Fuel forward momentum – Sharing success stories and customer testimonials motivates everyone, from the bottom up.