Customer Feedback Made Easy.

We’re part computer geek, part change agent.

We help companies big and small become world-class customer service organizations. Using our web-based survey platforms, businesses transform from the inside out as they empower employees to improve service scores and win repeat customers. Our systems come alive with a balance of technology and technique to become a vital asset to our clients’ operations.


The computer geek part

Companies count on geeks to lead them toward success. We use our special geek powers to build, deploy and service the most powerful feedback technologies in the world.


The change agent part

In the right hands, technology can spark change and fuel momentum. We make art from science and craft stories from numbers. We’ve logged countless hours in developing our remarkable system, and we have the gray hair to prove it.

Real Simple. Real Results.

Connecting with customers changes everything.

Grow Sales.

Companies with high service scores generate more than twice as many as sales as their underperforming competitors.

More sales

Slash Costs.

Listening to your customers reduces retention costs by up to 25%. Further, utilizing our services eliminates the need for hiring and managing a full-time survey staff.

More savings

Engage Staff.

Our surveys tap into a wellspring of positive feedback that engages and encourages frontline employees. New management style: catch your staff doing things right.

More connections


A Toolkit just for you

We customize our platform to meet your needs.

Learn More About the True Methods Toolkit →