Toolkit

Surveys. Dashboards. E-publications.

Everything you need for success.

We build turn-key feedback solutions for companies of all sizes. Single location? No problem. Hundreds of locations? That sounds good. Globo-corp with multiple business units operating in lots of countries? Let’s start today!


Engage Customers

Put survey tools to work for you – and win loyal customers.

Fully Branded

All survey pages are branded to look, feel and sound just like you. When your creative changes, we’ll ensure our deliverables reflect your latest brand evolution.


Survey Promotion

Drive traffic to your survey using print, social and online media. Build awareness of your feedback platform and implement a customer feedback culture.


Instant Incentives

Offer an incentive for each completed survey and we’ll deliver it to the customer’s mobile device instantly. It’s pure geek magic!

Close the Loop

When things go right, share it. When the wheels fall off, fix it.

E-publications

Get handcrafted updates delivered automatically to each level of leadership within your company. Data this powerful needs to be shared – beautifully easy.


Service Failure Alerts

Even the best of companies encounter service breakdowns. With instant notifications, you can rescue customers and stave off potential brand blemishes.


Social Connection

Segment customers and invite the right ones to deepen their connection in social media accounts and public review sites.

Performance Tools

Exchange reactive firefighting for proactive problem solving.

Dashboards

Heads-up displays tailored to specific leadership needs. Whether it’s geared toward the CEO or the frontline manager, each dashboard makes it easy to take action.


Reports and Analytics

We custom fit our reports to your needs. Complex requests? Our geeks are eager to tackle complicated, highly customized projects.


Net Promoter Score

Power organization-wide metrics, reporting and trending with specialized NPS tools. Track both relational and transactional customer interactions.

World-class features. Easy as Pie.

Platforms built for the way you work.

Survey in Multiple Languages

Language localization allows global brands to overcome the language barrier. With the ability to adapt survey pages, dashboards and publications, there’s no limit to your system’s global reach.





Always Cutting Edge

Technology evolves at lightning speeds. Likewise, we constantly adapt our technology and techniques so that we’re always a step ahead. Our strategically narrow focus allows us to dive deep and continually enrich our expertise and execution.



Smart Surveys

Let’s be smart about this: not every survey fits every possible customer experience. But our dynamic surveys allow questions to be automatically updated as the customer completes the survey, thereby personalizing the survey flow to match his or her experience.




Customer Contact Goldmine

Surveys collect customer contact information – an invaluable resource to restaurants and retailers who historically have little personal information about customers. Tap the goldmine and stay in touch with customers.





Industrial-strength Cloud

Our platforms are built with state-of-the-art technology and are hosted on secure, high-performance servers. Your survey sites, dashboards and data are always online – available anytime, anywhere – and they’re protected from unauthorized access.




Sequential Roll-out

Avoid every front-line manager’s greatest fear: micromanagement. Sequential roll-out acclimates staff to customer feedback and reduces the fear of being watched and unfairly penalized. Administrate which parts of the platform your employees can see.